Survey Manager - North

Role Responsibility

The Survey Manager's main responsibility is to drive the performance of the Northeast Office, ensuring plans are in place that deliver the budget for the business, ensure the continued growth of the business and improve year on year operational efficiency. Assisting the Business Unit director with the daily operations of the regional office(s) whilst helping to accelerate revenue growth and profitability.

Serving as the primary contact for clients and prospects, the manager will meet with customers and prospects, create value-add quotations, arrange site access, and deliver project outcomes. The manager must possess strong commercial acumen, professional communication skills and strive to build their personal profile within the industry and online.

They will represent the company professionally, ensuring the promotion of Lucion Group working practices and values. Whilst this hybrid role will be primarily based in the office, the manager is expected to out in the field meeting customers and prospects to create opportunity, manage operational projects, travel to other office locations, and attend site and customer meetings along with management meetings as necessary. 

The responsibilities of this role include but are not limited to: 

• Respond to project inquiries, providing value-added quotations to clients, and following up on quotes to close the process.
• Identify prospect clients to target and convert to customers to help onboard net new customers.
• Meet with existing customers to win new and additional work for group services, maintaining customer relationships to create a meaningful collaboration.
• Identify and act on all opportunities to improve workload delivery, reduce cost of sale and maximise Gross Profit (GP). 
• Managing operational resources, including the allocation of equipment, staff, and vehicles.
• Overall accountability for the scheduling of work and optimisation of resource.
• Producing site-specific RAMS as needed. 
• Use of NexGen, our in-house system, that includes job set-up, job management, financial hygiene, resource management and workload delivery. 
• Grow and develop a profitable portfolio of customers across the Northern Region.
• Contently interview prospective talent including trainee and junior surveyor candidates.
• Consistently promote the business culture directly within the area and social channels, inspiring the people around you whilst building a high performing team to accelerate growth.
•  Effectively welcome and onboard new team members. 
• Assisting with staff disciplinary matters and investigations.
• Undertaking any other duties as required by the Business Unit Director and Surveying Services Director

The Ideal Candidate

• In house, or external training, to a standard to satisfy any surveying activities having had extensive practical experience of surveying (Topographical, Measured Building or Utilities)
•  Demonstrable experience of client management, including sales creation and the delivery of consulting services.
• Experience of leading a team of people and delivering works to a high standard.
• Experience of recruiting outstanding talent of various roles into teams.
• Demonstrable experience of managing the cost, effective delivery (Gross Profit) and delivery of company revenue targets which include P&L management.
• Industry competence qualification(s).
•  Excellent verbal and written communication skills.
• Educated to GCSE level or equivalent.
• Competent in using general IT tools and applications along with job specific technical equipment.
• A Full UK driving licence  - Flexible to travel across the UK.

Package Description

We know that people are at their best when they are in a positive working environment, where they are encouraged to use their skills and where they have the opportunity to progress and become fulfilled. We want to attract and retain quality people so we have put together the following package of benefits:

• Salary between £45,000 - £50,000 depending on skills and experience - reviewed annually
• 33 Days Annual Leave including bank holidays and 3 days Christmas shutdown
• Employer matched pension
• Car Allowance
• Life assurance
• Reward platform – ‘Being Lucion’, which includes a wellbeing centre, cycle to work scheme, and discounts/cashback from over 800 retailers.
• Employee Assistance Programme 
• £1,000 referral bonus 
• Healthcare cashback scheme
• Supportive family policies – including enhanced parental leave.

About the Company

Lucion is a purpose-driven, beyond net-zero company, dedicated to protecting people from hazardous environments and protecting the environment from the impacts of people. Our name, Luc (to illuminate) / ion (to take action), reflects our purpose, to shed light on challenges and take action.

We facilitate the sustainable development of clients across 12 key sectors worldwide providing risk mitigation services through inspection, assessment and advisory services. Our commitment to quality across those areas is reflected in our ISO 9001, ISO 14001, and ISO 45001 accreditations. We are the first choice for a safer and more sustainable future.

When you join Lucion you join more than just another set of work colleagues; we are a like-minded community with a shared vision. That vision is simple: we are committed to protecting people and the planet.

When you come to work with us you soon realise how important our role is in keeping people safe and the environment protected. In return you will have the backing and support of colleagues who will always help each other, not just some days, but every day.

We have a clear purpose and a shared set of values, embedded into everything that we do. We would love you to help shape them in the future!

Lucion is proud to be an equal opportunities employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment.