Operations Support Administrator

Role Responsibility

The duties of a Operations Support Administrator consist of:

• Providing administration assistance nationally to all of Lucion Services
• Drawing and annotation of technical site plans using DraftSight / AutoCAD
• Generating and reviewing survey reports
• Data entry onto multiple 3rd party systems and database maintenance
• Working to deadlines to ensure KPIs are met and delivered to the highest standard
• Reception duties including receiving inbound calls, dealing with clients both face to face and over the telephone, ad hoc admin duties
• Any other reasonable duties as requested by members of the Operational Support management team

During periods of annual leave you will also be required to cover our client coordinators, this consists of:

• Diary management and scheduling of survey appointments
• Arranging site access with clients and any additional subcontract equipment required to carry out works
• Ensuring contract SLA’s are met, KPI’s are achieved and maintaining client trackers
• Managing and uploading data to client portals and third party asbestos management systems

The Ideal Candidate

What knowledge and skills you possess:

• Educated to GCSE level or equivalent.
• Demonstrable experience within an administrative/customer services role
• Excellent telephone manner, verbal and written communication skills
• Basic IT skills essential. Hands-on experience of using Google spreadsheets and third party data systems/portals desirable
• Experience using AutoCAD/DraftSight desirable but not essential as full training will be given

What behaviours you demonstrate:

• Using your own initiative if working alone
• Ability to work within a team, communicate and collaborate effectively
• Able to work within a team, take direction from others and collaborate effectively
• Strong work ethic with a flexible and adaptable approach
• Proactive approach to learning
• Highly organised with great attention to detail and accuracy
• Able to offer constructive suggestions for improvement
• Well organised and works well under pressure
• Customer focused

Package Description

We know that people are at their best when they are in a positive working environment, where they are encouraged to use their skills and where they have the opportunity to progress and become fulfilled. We want to attract and retain quality people so we have put together the following package of benefits: 

Lifestyle & Family 

• 25 Days annual leave in addition bank holidays  
• Employer matched pension contribution scheme  
• Life assurance
• Employee Assistance Programme – when you need support, we make sure it’s readily available for you from an independent provider 24/7 365 days a year  
• Wellbeing centre – access to healthy eating ideas, work outs and mediation guides 
• Discounts & cashback platform – exclusive access to deals from over 800 retailers where you can both spend money and earn cashback on every day expenses 
• Referral bonus – as a growing company, we are always looking to bring in talented individuals that fit our community. If you recommend someone that joins us, you’ll be rewarded every time. 
• Healthcare cashback scheme - claim back the cost of every day healthcare bills - from fillings and acupuncture to a new pair of specs. Our scheme also provides access to GP services 24/7 and expert health information. 
• Supportive family policies - whatever your parenting journey is, we will offer support when you need it.  
• Enhanced parental leave - we stand above other companies in our field, offering a significantly enhanced scheme for maternity and paternity leave. 

Environmental 

• Electric car salary sacrifice scheme – lease a fully electric car through salary sacrifice, paying for it out of your gross salary before tax and national insurance is calculated. 
• Cycle to work scheme - whether you want a new bike, equipment or both, Cycle to Work will save you from 32% to 47% on the total cost. 
• Environmental initiatives - each year we take part in World Environment Day initiatives to continue in our mission to protect people and planet, such as planting trees and seagrass as part of biodiversity regeneration projects. 

Working Culture 

• Our Social Value Fund gives our people the chance to make a positive difference. Our employees can request financial support for sponsorship or donations and volunteering leave for causes that matter to them. 
• Social events – held at regular intervals allowing you to spend some down time with your colleagues. 
• Charity sports events – fancy taking part in a half marathon or a sponsored bike ride? We’re always looking at ways we can offer our services or sponsorship to give something back to our people and local communities. 
• Connected communication systems - online chat, working groups for things you’re passionate about, blogs, employee representative groups and more.  
• Team meetings - we love to get together (in person or online) whenever we can, to discuss what we’re up to within our team and the wider Lucion community. 
• Long term career development – we have a nationwide presence with more than 500 employees operating across 12 specialist sectors including energy, healthcare, offshore, infrastructure, agriculture and land development. This means we can offer a wide range of career opportunities to those who share our commitment to making a positive difference to the environment.  

About the Company

Lucion is a purpose-driven, beyond net-zero company, dedicated to protecting people from hazardous environments and protecting the environment from the impacts of people. Our name, Luc (to illuminate) / ion (to take action), reflects our purpose, to shed light on challenges and take action.

We facilitate the sustainable development of clients across 12 key sectors worldwide providing risk mitigation services through inspection, assessment and advisory services. Our commitment to quality across those areas is reflected in our ISO 9001, ISO 14001, and ISO 45001 accreditations. We are the first choice for a safer and more sustainable future.

When you join Lucion you join more than just another set of work colleagues; we are a like-minded community with a shared vision. That vision is simple: we are committed to protecting people and the planet.

When you come to work with us you soon realise how important our role is in keeping people safe and the environment protected. In return you will have the backing and support of colleagues who will always help each other, not just some days, but every day.

We have a clear purpose and a shared set of values, embedded into everything that we do. We would love you to help shape them in the future!

Lucion is proud to be an equal opportunities employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment.