Job Introduction
An exciting opportunity has arisen to join Lucion Services, the leading national provider of trusted risk management solutions. We are seeking an organised and customer-focused Housing Administrator to support our asbestos surveying operations within the Operational & Technical Services department. This is a full-time, permanent role where we are offering a basic salary of between £26,000 - £28,000.
This role is central to the successful delivery of asbestos survey programmes, providing essential coordination between tenants, clients, and surveyors. You will play a key role in arranging access to residential properties, ensuring surveys are scheduled efficiently, accurately, and in line with client requirements.
Key Responsibilities
- Contacting tenants and residents to arrange access for asbestos surveys within their homes
- Coordinating and scheduling survey appointments for Lucion surveyors across multiple contracts
- Acting as the main point of contact for tenant and client appointment enquiries
- Managing surveyor diaries andmaintainingaccuratescheduling records
- Confirming appointments, issuing reminders, and managing rescheduling requests
- Liaising with clients, tenants, housing providers, and internal teams to ensure access requirements are met
- Updating client portals and third-party asbestos management systems with appointment and access data
- Supporting contract administration and ensuring service level agreements (SLAs) and key performance indicators (KPIs) are achieved
- Handling inbound calls and responding to email enquiries in a professional and customer-focused manner
- Providing general administrative support to the Operational & Technical Services team
Knowledge, Skills & Experience
- Educated to GCSE level or equivalent
- Excellent verbal and written communication skills
- Strong organisational, planning, and time management skills
- Confident and professional telephone manner
- Demonstrable customer service experience
- IT literate, with experience using scheduling systems, databases, or client portals desirable (full training provided)
Personal Attributes & Behaviours
- Works effectively as part of a team while using initiative when working independently
- Proactive, organised, and able to manage multiple tasks within deadlines
- Strong attention to detail and commitment to data accuracy
- Flexible and adaptable approach, including occasional out-of-hours working ifrequired
- Customer-focused with a professional and empathetic approach when dealing with tenants
- Willing to contribute ideas for continuous improvement
Development & Progression
- Opportunity to undertake industry-specific qualifications such as BOHS P402
- Potential to progress into additional technical, quality assurance, or operational responsibilities within Lucion Services