Client Success Manager

Role Responsibility

The successful candidate should have a thorough understanding of asbestos compliance (other hazardous materials would also be beneficial) and be able to confidently meet with Clients in a  trusted advisor capacity. Client Success Managers are expected to have a high degree of commercial acumen and be able to demonstrate previous experience of account growth through identifying opportunities to upsell and cross-sell to their accounts.

The duties of a Client Success Manager include but are not limited to:

• Monitoring the performance of all allocated accounts (e.g. Service delivery, KPIs, QHSE, Financial Performance) via monthly auditing, and proactively making management decisions to ensure customer service, delivery and relationships are performing to their best, whilst maintaining revenue & profit levels.
• Interacting and coordinating with the area management team, and staff members, to provide updates on account performance and contractual developments
• Proactively managing our customers, setting up regular client meetings to work through account performance and driving improvement/growth from both parties
• Working with the Senior Client Success Manager and Area Director to establish budgets for the managed accounts within the area, and to set progression towards target values to drive account growth
• Assisting with the debt cycle of managed accounts within the area, and acting upon any aged debt requirements with the credit control team
• Assisting in the mobilisation of new contracts to the area as required
• Produce an Account / Contract Management Plan and review/update as required
• In addition to standard running of your accounts, you should be commercially minded to: 
  • Identify commercial opportunities with a view to grow each account by a targeted amount in by up-selling and cross-selling
  • Maintain a Key Account Profit and Loss / Cash Flow to ensure revenue and GP is at least as targeted in the bid
  • Ensure costs are controlled, and GP of work is monitored
  • Maintain account spend, and ensure annual forecasts are met
  • Act with speed of suspected loss-making contracts and take appropriate actions with peers

The Ideal Candidate

• 3+ years of Account Management experience
• Full UK Driving Licence
• Knowledge of the UK asbestos management/risk management
• Excellent verbal and written communication skills
• Demonstrable experience of managing multiple clients and revenue targets
• Relevant asbestos industry competence qualifications
• Educated to GCSE level or equivalent

Package Description

We know that people are at their best when they are in a positive working environment, where they are encouraged to use their skills and where they have the opportunity to progress and become fulfilled. We want to attract and retain quality people so we have put together the following package of benefits: 

Lifestyle & Family 

• 25 Days annual leave in addition to bank holidays  
• Employer matched pension contribution scheme  
• Life assurance
• £40,000 - £45,000 Basic Salary depending on skills and experience
• Car Allowance
• Employee Assistance Programme – when you need support, we make sure it’s readily available for you from an independent provider 24/7 365 days a year  
• Wellbeing centre – access to healthy eating ideas, work outs and mediation guides 
• Discounts & cashback platform – exclusive access to deals from over 800 retailers where you can both spend money and earn cashback on every day expenses 
• Referral bonus – as a growing company, we are always looking to bring in talented individuals that fit our community. If you recommend someone that joins us, you’ll be rewarded every time. 
• Healthcare cashback scheme - claim back the cost of every day healthcare bills - from fillings and acupuncture to a new pair of specs. Our scheme also provides access to GP services 24/7 and expert health information. 
• Supportive family policies - whatever your parenting journey is, we will offer support when you need it.  
• Enhanced parental leave - we stand above other companies in our field, offering a significantly enhanced scheme for maternity and paternity leave. 

Environmental 

• Electric car salary sacrifice scheme – lease a fully electric car through salary sacrifice, paying for it out of your gross salary before tax and national insurance is calculated. 
• Cycle to work scheme - whether you want a new bike, equipment or both, Cycle to Work will save you from 32% to 47% on the total cost. 
• Environmental initiatives - each year we take part in World Environment Day initiatives to continue in our mission to protect people and planet, such as planting trees and seagrass as part of biodiversity regeneration projects. 

Working Culture 

• Our Social Value Fund gives our people the chance to make a positive difference. Our employees can request financial support for sponsorship or donations and volunteering leave for causes that matter to them. 
• Social events – held at regular intervals allowing you to spend some down time with your colleagues. 
• Charity sports events – fancy taking part in a half marathon or a sponsored bike ride? We’re always looking at ways we can offer our services or sponsorship to give something back to our people and local communities. 
• Connected communication systems - online chat, working groups for things you’re passionate about, blogs, employee representative groups and more.  
• Team meetings - we love to get together (in person or online) whenever we can, to discuss what we’re up to within our team and the wider Lucion community. 
• Long term career development – we have a nationwide presence with more than 500 employees operating across 12 specialist sectors including energy, healthcare, offshore, infrastructure, agriculture and land development. This means we can offer a wide range of career opportunities to those who share our commitment to making a positive difference to the environment.  

About the Company

Lucion is a purpose-driven, beyond net-zero company, dedicated to protecting people from hazardous environments and protecting the environment from the impacts of people. Our name, Luc (to illuminate) / ion (to take action), reflects our purpose, to shed light on challenges and take action.

We facilitate the sustainable development of clients across 12 key sectors worldwide providing risk mitigation services through inspection, assessment and advisory services. Our commitment to quality across those areas is reflected in our ISO 9001, ISO 14001, and ISO 45001 accreditations. We are the first choice for a safer and more sustainable future.

When you join Lucion you join more than just another set of work colleagues; we are a like-minded community with a shared vision. That vision is simple: we are committed to protecting people and the planet.

When you come to work with us you soon realise how important our role is in keeping people safe and the environment protected. In return you will have the backing and support of colleagues who will always help each other, not just some days, but every day.

We have a clear purpose and a shared set of values, embedded into everything that we do. We would love you to help shape them in the future!

Lucion is proud to be an equal opportunities employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment.