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Client Administrator

Job Introduction

We have an exciting opportunity for Client Administrators to join our growing Operational Delivery team here at Lucion. This is a Full-Time, permanent role where you will be working 40 hours a week, with our head office being based on Team Valley, Gateshead. We are offering a basic salary of £23,796 and work on a hybrid working model, 3 days in the office or 2 days at home. 

Role Responsibility

This role is suited to candidates that enjoy working in a fast paced and varied environment. Acting as a point of contact for site colleagues and clients, you will support daily operations, ensure works are planned effectively and delivered on time. The duties of the Client Administrator consist of:

  • Day to day management of multiple key contracts in all contract related administration
  • Dealing with client requests accepting work orders, scheduling, and progress reporting
  • Arranging site access with clients, tenants and equipment subcontractors
  • Diary management and scheduling of survey appointments
  • Managing and uploading data to client portals and third-party asbestos management systems
  • Ensuring contract SLA’s are met, KPI’s are achieved, and maintaining client trackers
  • Financial administration
  • Attending client meetings and systems training sessions (travel may be required)
  • Reception duties including receiving inbound calls, dealing with clients both face to face and over the telephone
  • Any other reasonable ad-hoc duties as requested by members of the Operational Support management team

The Ideal Candidate

  • Educated to GCSE Level or equivalent
  • Excellent verbal and written communication skills
  • Exemplary organisational and planning skills
  • Demonstrable customer service skills
  • IT literate, experience of using third party data systems/portals is desirable but not essential as full training will be given to the successful candidate

Package Description

We know that people are at their best when they are in a positive working environment, where they are encouraged to use their skills and where they have the opportunity to progress and become fulfilled. We want to attract and retain quality people so we have put together the following package of benefits: 

Lifestyle & Family 

  • 25 Days annual leave in addition bank holidays  
  • Employer matched pension contribution scheme  
  • Life assurance
  • Employee Assistance Programme – when you need support, we make sure it’s readily available for you from an independent provider 24/7 365 days a year  
  • Wellbeing centre – access to healthy eating ideas, work outs and mediation guides 
  • Discounts & cashback platform – exclusive access to deals from over 800 retailers where you can both spend money and earn cashback on every day expenses 
  • Referral bonus – as a growing company, we are always looking to bring in talented individuals that fit our community. If you recommend someone that joins us, you’ll be rewarded every time. 
  • Healthcare cashback scheme - claim back the cost of every day healthcare bills - from fillings and acupuncture to a new pair of specs. Our scheme also provides access to GP services 24/7 and expert health information. 
  • Supportive family policies - whatever your parenting journey is, we will offer support when you need it.  
  • Enhanced parental leave - we stand above other companies in our field, offering a significantly enhanced scheme for maternity and paternity leave. 

Environmental 

  • Electric car salary sacrifice scheme – lease a fully electric car through salary sacrifice, paying for it out of your gross salary before tax and national insurance is calculated. 
  • Cycle to work scheme - whether you want a new bike, equipment or both, Cycle to Work will save you from 32% to 47% on the total cost. 
  • Environmental initiatives - each year we take part in World Environment Day initiatives to continue in our mission to protect people and planet, such as planting trees and seagrass as part of biodiversity regeneration projects. 

 

Working Culture 

  • Our Social Value Fund gives our people the chance to make a positive difference. Our employees can request financial support for sponsorship or donations and volunteering leave for causes that matter to them. 
  • Social events – held at regular intervals allowing you to spend some down time with your colleagues. 
  • Charity sports events – fancy taking part in a half marathon or a sponsored bike ride? We’re always looking at ways we can offer our services or sponsorship to give something back to our people and local communities. 
  • Connected communication systems - online chat, working groups for things you’re passionate about, blogs, employee representative groups and more.  
  • Team meetings - we love to get together (in person or online) whenever we can, to discuss what we’re up to within our team and the wider Lucion community. 
  • Long term career development – we have a nationwide presence with more than 500 employees operating across 12 specialist sectors including energy, healthcare, offshore, infrastructure, agriculture and land development. This means we can offer a wide range of career opportunities to those who share our commitment to making a positive difference to the environment.  

About the Company

Lucion is a purpose-driven, beyond net-zero company, dedicated to protecting people from hazardous environments and protecting the environment from the impacts of people. Our name, Luc (to illuminate) / ion (to take action), reflects our purpose, to shed light on challenges and take action.

We facilitate the sustainable development of clients across 12 key sectors worldwide providing risk mitigation services through inspection, assessment and advisory services. Our commitment to quality across those areas is reflected in our ISO 9001, ISO 14001, and ISO 45001 accreditations. We are the first choice for a safer and more sustainable future.

When you join Lucion you join more than just another set of work colleagues; we are a like-minded community with a shared vision. That vision is simple: we are committed to protecting people and the planet.

When you come to work with us you soon realise how important our role is in keeping people safe and the environment protected. In return you will have the backing and support of colleagues who will always help each other, not just some days, but every day.

We have a clear purpose and a shared set of values, embedded into everything that we do. We would love you to help shape them in the future!

Lucion is proud to be an equal opportunities employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment. 

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